Privacy Policy
Broadsure Direct Ltd is committed to protecting your personal data and respecting your privacy. All staff are trained in the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We follow strict procedures on how your personal and business information is collected, used, stored, shared and disposed of.
Our aim is to remain fully compliant, transparent and respectful when processing customer data. You have complete control over how we handle your details and may update your communication preferences or opt out at any time.
What Information We Collect and How We Use It
Broadsure Direct Ltd holds and processes personal data for current and prospective customers. We collect relevant information to:
- Obtain quotations
- Arrange new policies
- Process renewals
- Perform mid-term changes
- Obtain premium finance quotations when funding is requested
We only collect information necessary for these purposes.
Our Lawful Basis for Processing
Under Article 6 of the UK GDPR, Broadsure Direct relies on the following lawful bases:
a) Consent – Individuals must give clear consent for us to process their data for a specific purpose. We confirm consent annually with existing customers and obtain consent during the quotation stage for new or prospective customers.
b) Contract – Processing is necessary to enter into or perform a contract with an individual.
If you wish to withdraw, restrict or limit consent at any time, please contact us. We will respond within twenty-four hours.
Contact: 01843 594477 or info@broadsuredirect.com
Processing Activities – How We Work With Our Key Partners
Lead Providers – We purchase leads from approved firms that have been reviewed for compliance.
Insurance Companies – We share your information with our panel of insurers to obtain quotations, administer claims, process policy changes and manage communications.
Finance Houses – We arrange and administer finance proposals when funding is requested.
Compliance Consultants – We share information for file audits and performance reviews relating to our Consumer Duty requirements and Treating Customers Fairly (TCF).
Solicitors – We only share your information with our appointed solicitors when you explicitly request their services.
Access to Your Information and Your Right to Be Forgotten
You have the right to request a copy of the information we hold about you. You may also ask us to correct or remove information you believe is inaccurate. We do not charge for this service.
Contact: 01843 594477 or info@broadsuredirect.com
- Current policy data requests: responded to within 24 hours
- Expired policies (within the current business year): up to 7 days
- All other requests: within 30 days
Data Protection Complaints
If you have a concern about how Broadsure Direct handles your personal data, you may raise a data-protection complaint at any time.
Please contact our Data Protection Officer by emailing info@broadsuredirect.com and include “Data Protection Complaint” in the subject line. If you prefer to contact us by post or telephone, you may use the contact details provided above.
We will acknowledge all data-protection complaints within 30 days, in line with current regulatory requirements. Information on how Broadsure Direct manages complaints more broadly is available in our Complaints Procedure, published on our website.
If we are unable to resolve your enquiry or complaint, you have the right to contact the UK data-protection regulator, the Information Commissioner’s Office (ICO):
- Telephone: 0303 123 1113
- Email: casework@ico.org.uk
Retention
Sensitive data for disposal is separated immediately and placed in secure, colour-coded bins collected daily for industrial cross-shredding.
Information relating to lapsed or cancelled policies is securely retained for seven years.
How We Update and Remove Data
We review and correct customer data throughout the year and at renewal. When inaccuracies or potential breaches are identified, we act immediately to amend the original source and notify any third parties with whom data has been shared.
Marketing
We obtain verbal consent when speaking to prospective customers, arranging new policies and annually at renewal.
With consent, we may send marketing communications about relevant products and services. Customers choose how they wish to be contacted (email, phone or text) and may update preferences at any time.
To opt out formally, email optout@broadsuredirect.com.
Prospective Customers
To provide quotations and finance options, we require clear verbal consent before beginning. We will also request consent to contact you in future if we are unable to offer terms this year.
Existing Customers
We request consent annually and throughout the year to send communications about relevant products from our key providers.
To opt out formally, email info@broadsuredirect.com.
Website
Our website address is: www.broadsuredirect.com. Website forms collect basic quotation information which is sent securely to our main office. The website is not used to administer insurance contracts.
This Privacy Policy and our Complaints Procedure are available on our website.
If you have questions about our website, contact us at 01843 594477 or info@broadsuredirect.com.
Our website contains links to third-party sites. This Privacy Policy applies only to Broadsure Direct’s website.
Cookies
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